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Telecare is quick to highlight their success stories. They'll tell you about the clients who "got better," who "moved on," who now supposedly thrive thanks to their interventions. They encourage their clients to contact local government officials, share these tales of triumph, and help paint a rosy picture of their services. But what about the other side of the story? What about the failures? What about those who didn't make it? How many have died under their watch? This is the question we must demand an answer to. Telecare, like many organizations involved in mental health care, is all too...

When it comes to the treatment of addiction, Telecare seems to have found a holy trinity of sorts: cigarettes, cult-like adherence to the 12-step program, and an endless supply of lukewarm coffee. But before we crown them as the saviors of the modern addiction crisis, let’s take a closer look at what’s really going on. Cigarettes: The Smokers’ Sanctuary Walk into any Telecare facility, and you’re likely to be greeted by a thick cloud of cigarette smoke before you even step foot in the door. It’s no secret that smoking is encouraged—almost mandated—within these programs. The reasoning? Well, it’s the...

In a country where the Constitution is supposed to be the bedrock of our freedoms, it's alarming to see how easily those rights can be trampled on, especially by the very institutions meant to support us. Today, I want to share my experience with Telecare and, more specifically, my case manager, Manny, who has consistently violated my First Amendment rights. The Situation Manny is my case manager at Telecare, an organization that is supposed to provide mental health services and support to those in need. However, instead of support, I've found myself in a constant battle to protect my basic...

In the world of mental health care, one would expect that the primary focus is on helping clients recover, stabilize, and reintegrate into society. Yet, for many who find themselves under the care of Telecare, the experience is vastly different. As a for-profit organization, Telecare’s financial structure seems to benefit the staff far more than the clients, many of whom are left to fend for themselves—often resulting in homelessness. The Disparity in Care At the core of Telecare’s operations is a troubling disparity: while the staff members—administrators, therapists, and other employees—receive their paychecks, the clients, who are supposed to be...

When we think about the life pattern of the average Telecare client, a distressing sequence emerges: childhood abuse, followed by drug addiction, leading to mental illness and often resulting in criminal activity. This trajectory isn't just a coincidence; it’s a tragic chain reaction triggered by unresolved trauma. And yet, despite the glaring need for trauma-informed care, Telecare's approach is to disregard the roots of their clients’ pain, adopting a “tough love” stance that demands they simply “man up” to their past and focus on today’s issues. But what happens when we ignore the foundational trauma in a person’s life? The...